E911 Information

Virtutone voice calls travel over the best-efforts public Internet, and services are provided to fixed business, nomadic businesses, off-shore drilling rigs and ships. As a result, voice calls are on a best efforts basis and 911 calls are routed to the correct Public Safety Answering Point (PSAP) on a best efforts basis. As with traditional phone service providers, Virtutone delivers the caller's phone number to the 911 Emergency Dispatcher, which uses the phone number to access current and secure Public Safety address database information.

Virtutone services are subject to an FCC requirement to provide notification of any E911 limitations that may be associated with the service provided to your company. As is the case with E911 service provided by a traditional telephone service provider, you are advised that the E911 service provided by Virtutone:

1. may not function with the loss of electrical power, including the loss of power to telephone equipment or other equipment necessary to route E911 calls to the appropriate emergency call center;
2. will not function if the broadband connection is not operational;
3. will not function at a remote location or may transmit incorrect physical location information for the caller if internal users are allowed to use their IP-based phones remotely;
4. will not function if the telephone equipment or other equipment necessary to place calls is not correctly configured;
5. may not transmit the correct physical address for the E911 call due to incorrect information provided by you, use of a non-native telephone number or delays in loading or updating automatic number identification and location information into the E911 databases
6. may not be capable of being received and/or processed by an emergency call center due to the center's technical limitations; and
7. may be affected by other factors or force majeure events, such as the quality of the broadband connection and network congestion. Your signature on the Virtutone service contract will serve as your acknowledgement that Virtutone has advised you of these potential limitations. Virtutone will also provide labels to you that will alert users to the limitations discussed above. The FCC has suggested that these labels be placed on or near the telephone equipment associated with your Virtutone service. The physical location which you provided to us prior to the initiation of service and at which our service is first used by you, shall be the registered location that will be provided to the emergency call center when you place a 911 call.

Click here to change your E911 information